Customer Success Specialist

Location: Colorado Springs, CO
Work Setting: Full-Time | On-Site
Salary: $54,000–$74,000 annually, based on experience

About the Organization

Our client is a stable, established international organization supporting the U.S. defense industry and national security. With a strong commitment to its employees, the organization offers a collaborative, team-oriented environment where individuals are valued, supported, and encouraged to grow professionally.

This is an excellent opportunity to join an employee-centric organization that emphasizes teamwork, continuous learning, professional development, and long-term career progression.

Position Overview

Due to continued company growth, our client is seeking a Customer Success Specialist to support customer relationships, order management, and day-to-day business operations.

This entry-level opportunity is ideal for a recent college graduate or early-career professional who enjoys working with people, is highly organized, and wants to build a career within a stable, technology-driven organization.

The Customer Success Specialist will work closely with internal departments to ensure customer needs are addressed efficiently, accurately, and professionally.

Key Responsibilities

• Manage customer orders, purchase orders, order changes, and related documentation within the ERP system.
• Serve as a point of contact for customer inquiries, order updates, delivery schedules, and service requests.
• Coordinate with Business Development, Finance, Engineering, Production, and Product Management to support customer needs.
• Assist with customer quotations, order acknowledgments, and contract documentation.
• Support return material authorizations (RMAs), repair requests, and related customer communications.
• Monitor order status, maintain accurate customer records, and assist with reporting and process improvements.

Qualifications

• Bachelor's degree in Business Administration, Communications, Marketing, or a related field.
• 0–2 years of experience in customer service, customer success, business operations, sales support, or a related field.
• Recent college graduates with relevant internship, academic, or part-time experience are encouraged to apply.
• Strong communication, organizational, and problem-solving skills.
• Excellent attention to detail and ability to manage multiple priorities.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.
• Ability to collaborate effectively across departments.
• Experience with ERP or CRM systems is helpful but not required.

Additional Requirements

• Must be a U.S. citizen
• Must be willing to work full-time, on-site in Colorado Springs, CO.

Compensation & Benefits

Our client offers a competitive benefits package, including medical, dental, vision, life insurance, generous paid time off and holidays, and a 9/80 work schedule with every other Friday off.

Equal Opportunity Employment Statement

Financial Talent Group provides equal employment and recruiting opportunities to all employees, applicants, and recruits for employment for Financial Talent Group and in recruiting employees for its clients, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.